The venue has step-free access from the street. Please be aware that there is a cobbled path from the street to the venue. Please note that the floor in the Ash Pits is also partially cobbled and uneven.
We have lowered bars throughout the venue for wheelchair users.
Accessibility Officer Contact Details
Name: Abi Hill
Email Address: firstname.lastname@example.org.
Phone Number: 0117 941 3857 – tickets may be reserved over the phone for all events.
Please note: Our staff work part-time and there might be a delay in reply. Don’t let this stop you from reaching out to us – we’ll get back to you as soon as possible!
Bookable Access Facilities + How to Apply (if applicable):
Personal Assistant tickets – We provide a Personal Assistant ticket at no additional cost to a D/deaf or disabled customer, who could not attend our venue without the support of a PA.
Accessible viewing area – With notice, we can prepare a viewing area next to any of our stages. These are simple fold up chairs with backs, either plastic or cushioned. We can also arrange bench seating if preferable or a wheelchair space. The area has a low barrier to stop crowd invasion into the space.
Running Order/Time Sheet – With notice, we can prepare a time sheet and running order guide in large print when required.
The nearest accessible toilet is in our yard, maximum 50m from any of our stages. The toilet padlock code can be requested from any member of staff. Thanks to funding from MVT, we will be replacing the portaloo style toilet with a new fully functional accessible toilet this Spring.
There are various short stay car parks that are approximately 300 metres away from the venue.
If parking is required as part of your access requirements, please let us know, and we will reserve a space for you that is within 20 metres of the venue entrance.
We have 3 cycle racks at the venue, that can accomodate up to 6 bikes at a time. There are more cycle racks round the corner by Temple Meads.
Travel Guide and Arrival Guide
Taxis can drop people off in Clock Tower Yard, and can access to 10 metres from the venue.
We are directly below Bristol Temple Meads Train Station which also has several direct bus travel routes. The closest bus stops and Temple Meads station are no further away than 300 metres.
Venue opening times are gig specific, so please check your tickets for the opening time of the event.
If you require early entry into the venue, please get in contact with us in advance and this can be arranged for you.
Customers with Medical Requirements
We welcome any customers who may need to bring food, drink, medicine or medical equipment with them to manage a medical condition.
Assistance dogs are welcome at the venue. Dogs will need to stay with their owners at all times, we cannot offer to look after them during events, unless minding the dog during comfort breaks.
We sometimes have strobe lighting at the venue. If you have any concerns, please let us know in advance.
A breakout / respite space is available at any of our events, please contact us in advance to arrange this or simply ask the Venue Manager at the event to assist with accessing this.
Access for Disabled Artists
The venue is accessible for wheelchair users, as it is either step-free or has ramps in place over low steps.
The dressing room has a low step to it, but this is accessible via a short ramp.
Our main stage has an access ramp, and with prior notice we can arrange use of a stage lift from a partner venue in Bristol for our other stages.
Our rooms are flexible in their set up, and can all be arranged so that a performance can take place on the floor with seating banks set around the performance space, in an amphitheatre style.
The venue can provide an assistant or guide on request for any visiting disabled artists.