The venue has step-free access from the street. Please be aware that there is a cobbled path from the street to the venue. Please note that the floor in the Ash Pits is also partially cobbled and uneven.
We have a portable ramp available to be able to access our Social Club space. Please let us know in advance if you require the ramp, and we will ensure this is out for your arrival.
We have lowered bars throughout the venue for wheelchair users.
The nearest toilet or accessible toilet is in our yard, maximum 50m from any of our stages. We do not have a changing room at present.
There is limited parking in Clock-Tower yard if an event is occurring after 6pm. Otherwise there is a Short Stay car park round the corner from us within Bristol Temple Meads train station.
If parking is a required part of your access requirements, please let us know, and we will reserve it for you.
Travel Guide and Arrival Guide
Taxis can drop people off in Clock Tower Yard, and can access to 10 metres from the venue.
We are directly below Bristol Temple Meads Train Station which also has several direct bus travel routes. The closest bus stops and Temple Meads station are no further away than 300 metres.
Venue opening times are gig specific, so please check your tickets for the opening time of the event.
If you require early entry into the venue, please get in contact with us in advance and this can be arranged for you.
Customers with Medical Requirements
We welcome any customers who may need to bring food, drink, medicine or medical equipment with them to manage a medical condition.
Assistance dogs are welcome at the venue
We sometimes have strobe lighting at the venue. If you have any concerns, please let us know in advance.
Access for Disabled Artists
The venue is accessible for wheelchair users, as it is either step-free or has ramps in place over low steps.
The dressing room has a low step to it, but this is accessible via a short ramp.
Our main stage has an access ramp, and with prior notice we can arrange use of a stage lift from a partner venue in Bristol for our other stages.
Our rooms are flexible in their set up, and can all be arranged so that a performance can take place on the floor with seating banks set around the performance space, in an amphitheatre style.
The venue can provide an assistant or guide on request for any visiting disabled artists.